To Contact Us

All contact with Paua to the People is by email or post. This enables us to keeps costs to a minimum, and we pass those savings back to you. Click on the links below to send us an email or copy and paste the address into your email.

For enquiries: ask@pauatothepeople.co.nz

For service:      service@pauatothepeople.co.nz

Power Outages

Click the button below to report a power outage.

While we aim to deal with all emails quickly, if you need help immediately you can contact us at urgent@pauatothepeople.co.nz. The urgent email address is closely monitored between 9am and 6:30pm but we keep an eye on it at all times.

We also have a TEXT Only outage service that we monitor 24/7. The TEXT only number is 022 543 8749

Terms and Conditions

You can find our Terms and Conditions here .

You can find the paper Direct Debit form here.

Complaints or Feedback

Feedback or complaints can be sent to service@pauatothepeople.co.nz

If Paua to the People are unable to resolve your complaint you may refer your complaint to Utilities Disputes on 

Freephone 0800 22 33 40