To Contact Us

All contact with Paua to the People is by email or post. This enables us to keeps costs to a minimum, and we pass those savings back to you. Click on the links below to send us an email or copy and paste the address into your email.

For enquiries:

For service:


Power Outages

Click the button below to report a power outage.


While we aim to deal with all emails quickly, if you need help immediately you can contact us at The urgent email address is closely monitored between 9am and 6:30pm but we keep an eye on it at all times.

We also have a TEXT Only outage service that we monitor 24/7. The TEXT only number is 022 543 8749

Terms and Conditions

You can find our Terms and Conditions here .

You can find the paper Direct Debit form here.

Complaints or Feedback

Feedback or complaints can be sent to

If Paua to the People are unable to resolve your complaint you may refer your complaint to Utilities Disputes on 

Freephone 0800 22 33 40